Case study

Public Sector Knowledge Assistant

A national agency reduced time-to-answer for internal policy queries by grounding a generative assistant in approved procedural documents.

Industry: government · Generative AI · AI Chatbots · Cloud Solutions · DevOps

Industry

government

Results

Median internal query resolution time reduced by approximately 60% in pilot directorates

Technology

Azure OpenAI · Azure Cognitive Search · Next.js

Demo / briefing

Available on request

Problem

Policy and procedural guidance lived across shared drives and legacy portals. Staff spent hours locating authoritative answers, and informal sharing created version risk. Leadership needed a secure assistant that cited sources and respected role-based access.

Solution

A private generative assistant integrated with the agency identity provider, document repositories, and an admin console for corpus updates. Responses include source references; sensitive collections remain scoped by existing permissions.

Approach

We inventoried high-traffic document collections, established access-aligned indexing, and defined evaluation criteria with policy owners. A retrieval-augmented assistant was piloted with two directorates before wider rollout, with escalation to subject-matter experts when confidence was low.

Business impact

Median internal query resolution time reduced by approximately 60% in pilot directorates
Over 70% of routine policy questions contained without human escalation
Zero unauthorized corpus access incidents during the first six months of operation
Document owners gained a clear update workflow replacing ad-hoc file sharing

Technology

Azure OpenAI · Azure Cognitive Search · Next.js · PostgreSQL · Entra ID · Terraform

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