Public Sector Knowledge Assistant
Problem
Policy and procedural guidance lived across shared drives and legacy portals. Staff spent hours locating authoritative answers, and informal sharing created version risk. Leadership needed a secure assistant that cited sources and respected role-based access.
Solution
A private generative assistant integrated with the agency identity provider, document repositories, and an admin console for corpus updates. Responses include source references; sensitive collections remain scoped by existing permissions.
Technology
Azure OpenAI · Azure Cognitive Search · Next.js · PostgreSQL
Business impact
Median internal query resolution time reduced by approximately 60% in pilot directorates


